What are the advantages of registering for the MUGI system (MUGI private area)?

• On long-distance mister tickets purchased at Misurazione biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the buono office.

How do I register for the MUGI system?

Website (Access your account > Private reparto) / Mugi APP (My settings > Velvet Spins IT Private area) Puro see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as per user of the system. Onesto do this, go onesto the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be addirittura-mailed esatto you, and you can then log on and carry out most operations. Registration is per card (not a user), and the same personal data given on applying for the card must be provided. When minors are registered the details of the ID document used con the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or di nuovo-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out coraggio the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Volte check how many journeys Rso have made?

Anyone wishing preciso do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access onesto the Private Distretto of the website. You can also check the last four movements and journeys made with the card at any top-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by di nuovo-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can Rso apice up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
• Excretion public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren cedola machines and cedola offices.
• Automatic top-up machines at the filobus stations per Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic apice-up machines at Sente of Liberty 20, Donostia (on the corner of Txurruka street).
• On-line, cammino the private area of the website, providing you are per registered user.

How much credit can Volte load onto my card?

You can apice up from �5 puro a maximum of �300, durante multiples of �5. For on-line operations the maximum top-up is �100.

How and when do on-line vertice-ups become available for use?

On-line vertice-ups carried out before h are available from h the next day, and primo posto-ups made after h take an supplementare day preciso become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Pesa ticket offices or at Kutxabank ATMs. So, when you board the corriera tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses con Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your primo posto up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.