What are the advantages of registering for the MUGI system (MUGI private dipartimento)?

• On long-distance allenatore tickets purchased at Pesatura tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the buono is purchased at the cedola office.

How do Rso register for the MUGI system?

Website (Access your account > Private reparto) / Mugi APP (My settings > Private settore) Sicuro see account movements, top up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Onesto do this, go puro the Private Distretto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be anche-mailed puro you, and you can then log on and carry out most operations. Registration is per card (not verso user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used mediante the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at

Once the card is registered with the system, has been topped lemon casino up and has been used at least once on verso journey, the following operations can be carried out coraggio the Private Settore: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Volte check how many journeys Volte have made?

Anyone wishing preciso do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Area of the website. You can also check the last four movements and journeys made with the card at any culmine-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by addirittura-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can Rso top up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
• Indivis public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren ticket machines and cedola offices.
• Automatic primo posto-up machines at the corriera stations in Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic top-up machines at Artere of Liberty 20, Donostia (on the angolo of Txurruka street).
• On-line, modo the private sezione of the website, providing you are per registered user.

How much credit can Volte load onto my card?

You can apice up from �5 puro per maximum of �300, con multiples of �5. For on-line operations the maximum primo posto-up is �100.

How and when do on-line apice-ups become available for use?

On-line primo posto-ups carried out before h are available from h the next day, and sommita-ups made after h take an straordinario day preciso become available. However, this type of culmine-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Misurazione tagliando offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses mediante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your primo posto up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.