What are the advantages of registering for the MUGI system (MUGI private settore)?

• On long-distance trainer tickets purchased at Misurazione tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the biglietto is purchased at the buono office.

How do Rso register for the MUGI system?

Website (Access your account > Private distretto) / Mugi APP (My settings > Private sezione) Puro see account movements, top up cards and obtain receipts for non-transferable cards you must register as a user of the system. Sicuro do this casiplay online , go puro the Private Area on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be ancora-mailed preciso you, and you can then log on and carry out most operations. Registration is a card (not per user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used sopra the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out cammino the Private Sezione: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys Rso have made?

Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access sicuro the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can Volte culmine up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
• Certain public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren scontrino machines and biglietto offices.
• Automatic primo posto-up machines at the bus stations mediante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic culmine-up machines at Augure of Liberty 20, Donostia (on the corner of Txurruka street).
• On-line, cammino the private reparto of the website, providing you are per registered user.

How much credit can Volte load onto my card?

You can vertice up from �5 to verso maximum of �300, per multiples of �5. For on-line operations the maximum culmine-up is �100.

How and when do on-line sommita-ups become available for use?

On-line primo posto-ups carried out before h are available from h the next day, and sommita-ups made after h take an extra day to become available. However, this type of primo posto-ups must be activated on Lurraldebus coaches, city buses durante Donostia, Irun, Errenteria and Zarautz, at Pesa ticket offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.